SmartSim

Sim Services has developed a unique multi-network prepaid M2M sim card: the SmartSim. This KPN or Tele2 sim card works based on credits, can make use of a large amount of provider networks in Europe at low rates, and allows usage without any subscription. The SmartSim supports 2G/3G/4G data, SMS and voice. This prepaid solution specifically offers resellers a lot of options, while invoicing and technical support are taken care of by Sim Services itself.

To start using a SmartSim in a device, the sim card owner first creates an account on the Sim Services site. After logging into our site, the user gains access to their own SmartSim page where they can activate and manage these sim cards. It is also possible to purchase more credits from this page.

More information on the usage, activating, credit updating and managing of your SmartSims can be found in the overview below. For more information about any aspect of the SmartSim, please contact us through our contact form.

• Order

  SmartSims can be ordered in batches of 25 sim cards. If you are interested in purchasing SmartSims, we will first take a closer look with you at the application you want to use the SmartSims in, the amount of expected usage, and which Rate Plan will therefore be most fitting for you. The Rate Plan sets how much usage is possible before a credit is subtracted. When ordering SmartSims you can choose whether you want to manage the activation of sim cards and credit purchases yourself, or have your individual end clients manage their SmartSims.

  There is no standard pricing for the SmartSims; the cost per sim card and the amount of usage possible before a credit is removed will both be based on your application and the selected Rate Plan.

• Manage

  Managing the SmartSims can be done by you as a supplier, or can be done by your end users. Our sales department can help you choose which option is most suitable for you. Apart from the SmartSim manager, no other user will have access to the sim cards and the options to buy and add credits. If your end users manage the SmartSims, every individual SmartSim will be shipped with a flyer that describes the activation procedure and contains a unique activation code.

  The person managing the SmartSims needs to create an account on simservices.com. After logging in with this account the manager gains exclusive access to a SmartSim page where they can be activated and credits can be added. Only the account manager will receive automated alerts about credit usage; when 50%, 75%, 90% and 100% of the credit total has been used, notifications will be sent by mail and, if so desired, by SMS.

• Rates

  Every SmartSim contains a Rate Plan that sets the amount of KB's of data, SMS messages (both sent and received) or seconds of voice traffic that are possible before a credit is subtracted from a SmartSim. The person managing the SmartSim can make monthly Rate Plan changes to better fit the actual usage. This is done by clicking the Rate Plan button next to the sim card and choosing different Rate Plan values. This will show how the amount of usage per credit and the Gateway Credit value (see below) will change. After confirming the desired Rate Plan, it will be placed on the SmartSim on the first day of the next calendar month.

  The first time in every calendar month that a device with a SmartSim has usage, a Gateway Credit amount will be subtracted from that sim card. This amount depends on the chosen Rate Plan. A Rate Plan that allows for more usage per credit will also have a higher Gateway Credit value. If there is no usage during a calendar month, no credits will be subtracted. If you are interested in more information regarding Rate Plans, please contact us.

• Credits

  Every SmartSim is shipped containing a starting amount of credits. The manager of the SmartSim account can log in to see the current amount of credits per activated SmartSim. When a SmartSim reaches 0 or a negative amount of credits, the sim card will be temporarily deactivated until it reaches a positive credit amount again. When 50, 75, 90 and 100% of the credit amount placed on the SmartSim has been subtracted, automated notifications will be sent to the SmartSim account manager by mail and, if possible, by SMS.

  SmartSim managing users can access the credit shop from their SmartSim account page. One credit costs €0,16 and credits are sold in amounts of 50 or more. Purchased credits are initially placed on the buyers' account, and can then be divided as needed among specific SmartSims. To do so, click the Add Credits button next to the SmartSim and choose the amount to be moved from your account to the specific sim card. If you are interested in more information regarding credits and credit usage, please contact us.

• Setup

  A SmartSim can't be used immediately after receiving it, the sim card is initially deactivated and can be activated by the person managing the SmartSim. Every SmartSim is shipped with a flyer containing an activation code and activation instructions. Besides this, the Sim Services APN (Access Point Name) needs to be set in the device containing the SmartSim. This APN is m2mc.simservices. The APN dictates how the data traffic needs to be routed, without this setting data usage will not be possible in the device. If your device does not allow data roaming this can also prevent usage with the SmartSim.

  When these settings are correct and your device still can't connect to a network or send its data, please contact Sim Services support through support@simservices.com or by calling +31(0)88 035 0099 during office hours.